Activate Staff

MY ROLE

  • Conceptualization

  • Design

  • Usability testing

  • Dev Handoff

BACKGROUND

Staffing Agencies lacked a fast, centralized way to see which jobs needed to be filled urgently.

Staffing agencies need to keep jobs staffed and workers employed. Their success as an agency quite literally comes down to their ability to fill jobs and how quickly they can do it. A recruiter’s workday revolves around a core question: “what jobs do I need to fill today?”

Before this project, the platform technically supported filling jobs, but the process required navigating through multiple menus and pages. Recruiters described it as:

This meant agencies were:

  • Slower to respond to clients

  • Less competitive

  • At higher risk of losing business to agencies who could fill jobs faster

Through user research and data analysis, we confirmed that job-fill speed was one of the clearest opportunities for improving operational efficiency and client satisfaction.

Our goal became clear: Make it dramatically easier—and faster—for users to identify open jobs and start filling them directly from the dashboard.

Recruiters in a pinch find relief knowing someone is ready to work right away.

The Available Immediately indicator stationed top of page is given the same level of importance as a worker’s name.

Reach your people ASAP.

In-app messaging allows recruiters to connect with their people directly. If you already know they are right for the job, invite them right away. The chat allows for in-app chat that workers can reach via the mobile companion app for the agency platform, or messages can be sent via SMS if the setting is enabled.

Quality workers.

Prompts after every shift allow managers to give feedback on their staff on various criteria. These are compiled into a single percentage for a quick glance.

Filling jobs.

Recruiters can easily check out what positions need filling across companies at their agency. Open positions are listed and sortable, and no-shows (shifts that were dropped last minute or not attended to by the worker assigned to them) are listed in a separate tab for agencies to make any immediate staffing adjustments.

For any open position, a recruiter at an agency can invite workers with the click of a button, opening up a modal with a search for them to find exactly who they are looking for.